Compliments and Concerns

Woodstock Hospital is dedicated to providing the best possible experience when you visit our hospital.

Patient Relations

Our staff, physicians and volunteers strive to deliver care that reflects our mission and vision, and ensure that the experience patients and families have at Woodstock Hospital demonstrates our core values. We believe in a culture of continuous performance improvement. We welcome and encourage all feedback and suggestions that you may have in order to understand and evaluate our patients’ experiences at Woodstock Hospital. Feedback from patients, families and visitors enables us to celebrate what we do well, while also examining how we can improve.  Woodstock Hospital has a Patient Relations policy in place that commits to a timely response to feedback, appropriate follow up and action, and transparent communication with patients and families.

Compliments

The value of your positive feedback about our staff, physicians and volunteers is immeasurable. It allows us to celebrate our people and ensure that their hard work is recognized by peers, management, the Board of Trust and our community at large. We welcome all feedback, and encourage you to share your kind words and stories with our staff. If you’d like to share it more formally, we encourage you to tell us about your positive experience by contacting us either by email or phone, as listed below.

Your comments will be shared with the appropriate manager, director, vice president and staff member.

Complaints

We value and encourage open and honest communication between our staff and our patients, families and visitors. If you have a concern, we encourage you to first speak directly to a staff member or manager in the area where you/your loved one is a patient. This not only provides you with an opportunity to address your concerns immediately, it allows for ongoing dialogue between patients/families and their health care team.

We also recognize that there may be circumstances in which patients/families/visitors may feel that additional support is required to raise a concern, or that they need someone to work with them to address their concerns. In these instances, please contact us by phone 519-421-4233 ext. 3667 or email patientfeedback@woodstockhospital.ca.

The appropriate manager/director will work with you to address your concerns and seek resolution. Please remember to include your telephone number in your letter, email or your telephone message. All complaints will receive an acknowledgement of receipt within 2 business days and details of the response process related to your concern.