As a patient or client, what I value is…
Being an active, informed participant in my care
- having my opinions heard and respected
- receiving information, in terms and language I can understand, so that
I may make informed decisions, in conjunction with my family and health care team
Being treated with dignity and respect
treating me with kindness, compassion and an understanding of my individual needs, regardless of my age, gender, race, religion, sexual orientation or disability
Knowing I am listened to and have a voice
being able to express my appreciation, or concerns about my health care experience, knowing that my providers are actively listening and responsive to my feedback
Receiving the highest quality care
having timely and convenient access to the best quality services, delivered in a safe and well-coordinated manner, throughout all stages of my careAs a
Patient or Client, I understand that…
I share the responsibility for my care and well-being
- By providing accurate information, including changes in my medical condition and taking a pro-active role in the healing process
- By being respectful of the rights, privacy, property and cultural diversity of all, including members of my healthcare team, as well as patients and their families